A merchant hold, also known as an authorization hold or preauthorization, may appear on your card account until the transaction settles. Some holds can be removed by instruction from the merchant. Only a merchant may submit a request to remove an authorization hold.
To have an authorization hold removed the merchant must submit the following information on its company letterhead or on a company fax cover page:
- Card number
- Cardholder name
- Dollar amount of the authorization
- Authorization code
- Date of the authorization
- Merchant identification number
- If the hold is due to a rental car or hotel reservation, a copy of the closed rental contract or hotel folio final payment is also required
The required information may be faxed to 605-988-3346 or mailed to PO Box 5017, Sioux Falls, SD 57117-5017. Once the required information is received, please allow 1-2 business days for an authorization hold to be released. After 2 business days, please call the customer service number on the back of your card to verify the authorization has been released.