User ID
User ID / Password Help

Getting Online Guide

Card Services


Contact Us

At The Bancorp Bank we strive to meet all of your needs in a timely fashion. We have designed The Bancorp Bank to enable you to do your banking online, and most of your needs will be met within the website. However, upon occasion you may need information that is not addressed on the site. If so, please contact us and an experienced customer service representative will assist you.

Please review our Frequently Asked Questions (FAQ’s) page for further information.

Customer Contacts:

Banking Services:  800.545.0289 (Monday-Friday 8am-8pm ET. Lost and stolen ATM/Debit Card afterhours support 24/7/365) 

By Fax:  302.791.5788

By Email:

By Fax: 605.988.3346

By Email:

Please remember that information sent to us via email is sent over a non-secure network. Do not include confidential personal information such as account numbers or Social Security Numbers in any non-secure communication.

By Mail:
Listed below are the addresses for you to send your correspondence and deposits. Please send all of your general correspondence to our Customer Service Center and all deposits and loan payments to the addresses provided.

Customer Service Center

The Bancorp Bank
Attn: Customer Service Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Deposit Accounts

The Bancorp Bank
Attn: Deposit Operations
P.O. Box 15329
Wilmington, DE 19885-5329

Loan Payments

The Bancorp Bank
Attn: Loan Payment Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Fair Credit Billing Act *

The Bancorp Bank
Attn: Consumer Credit Dept.
409 Silverside Road, Suite 105
Wilmington, DE 19809

* Notify us in case of errors or questions about your bill