Banking services provided by The Bancorp Bank, N.A. Member FDIC.

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Funds Transfer




Why can’t I transfer money?

If your account is red this means we are verifying your account information. Before we process a transfer from a new bank account we verify the account information that was provided. The verification process usually takes 1 business day. When it is complete your account color will be changed to black, indicating you can make a transfer.

Bank Account Transfers

After your account is verified and you are transferring money from another bank account, make sure sufficient funds are available in the account. If the proper funds are not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include an incorrect account number or routing number. As soon as we are notified that a problem has occurred with your transfer request we will contact you by email or phone.


How long will a transfer take?

Generally, if you submit your transfer request before 2 p.m. ET on any regular business day your funds from a bank account will typically be available within two business days after processing. A processing hold of up to 5 business days may be applied under certain circumstances. The placement of a processing hold varies based on a number of factors, including but not limited to the amount of the deposit, the length of time the account has been opened and your bank account history with us. For transfers initiated after 2 p.m. ET, please add an additional 1 business day to the processing times noted above.

Generally, if you submit your transfer request before 2 p.m. ET on any regular business day your funds from a credit card transfer may take up to three (3) business days to complete.


Does the money have to be in my other bank account before I can make a transfer to my account here?

Yes, we send electronic transfer requests to banks each business day. You must have sufficient funds in your other bank account to cover your request to add funds to your account at The Bancorp Bank, N.A.. If the funds are not available, the transfer cannot be processed.


Is there a fee for using this service?

Please see our Fee Schedule for this information.


When will my money be available?

If you submit an E-transfer request from a bank account before 4:00 PM ET on any regular business day, your request will be processed that business day and funds availability is dependent on the external bank. If you submit a transfer request from a credit card before 3:00 PM on any regular business day, your card will be debited that day and your account credited in two business days.


How do I transfer money?

To use this service you must have an account with The Bancorp Bank, N.A.. 


If you are an existing account holder, follow these easy steps:

Now that you have registered and verified your External Bank Account with The Bancorp Bank, N.A., you can use the Funds Transfer function to electronically move money to and from your The Bancorp Bank, N.A. account ~ simply and securely.

To transfer money you will need to Log In to your account:
  1. Select the Funds Transfer tab.
  2. On the Make a Transfer page, select the account in the "From" dropdown box from which you would like to transfer funds.
     
    Please Note: If the selected bank account is "RED", it still needs to be verified.
     
  3. Use the "To" dropdown box to choose the account to which you would like to transfer funds.
  4. Enter the dollar amount you wish to transfer. Limits may be set on dollar amounts or frequency of transfers. Your available transfer limit will be displayed on the “Make a Transfer” page.
  5. Click the "Continue" button.
  6. Review your transfer to confirm your request is correct and read the Disclosures.
  7. Click the "Submit" button to complete the transaction.

Your transaction has been submitted and is in process. To view your transactions go to the Transfer History link located in the left navigation bar.

Please Note: Funds Transfer does not allow funds to be transferred between two external bank accounts; one must be a The Bancorp Bank, N.A. account.


How can I view my transfer history?

You can view details of your transfers on the View History page.

Here's how:

  1. Log In to your account.
  2. Select the Funds Transfer tab.
  3. Click on Transfer History link in the left navigation bar. Transfers can take up to 5 minutes before they appear on your pending transfers list. Simply refresh your screen on the Transfer History page and your transfer will appear.

Your transfer history is viewable online for up to 30 days. After this time period your transfer history is available on your account statement.


Why isn’t the transfer I just submitted showing on the Transfer History page?

Transfers can take up to 5 minutes before they appear on your transfers list.  Simply refresh your screen on the Transfer History page and your transfer will appear.


How do I register an external bank account?

The process of registering an external bank account is easy to do. When registering, please be sure to have the following items available:

  • The bank routing number, which is the 9 digit number located between the symbols at the bottom of each check.
  • The bank account number, which can vary in location and number of digits based upon the bank; typically found before the  symbol at the bottom of each check.
  • The type of account, Checking or Savings, and the bank from which you want to transfer funds.
  • An account statement in order to enter the name and address as it appears on the account.

To register your bank account you will need to Log In to your account and:

  1. Click on the Funds Transfer tab.
  2. Click the Manage External Accounts link on the left navigation bar.
  3. Click the Add External Bank Account link and complete the account registration form.
  4. Click the "Continue" button.
  5. Confirm your account information and read the disclosures.
  6. Click the "Submit" button.

The easy registration process is complete.

PLEASE NOTE: As a part of the external bank account registration, you are also asked to complete our account verification process prior to using Funds Transfers to move money into your The Bancorp Bank, N.A. account. The goal ~ To ensure the security of transfer requests from your other bank account.


How do I verify my external bank account?

The Bancorp Bank, N.A. verification process confirms that you are the owner of the external bank account you registered through Funds Transfer. This important verification process increases the security of our payment network.

The Bancorp Bank, N.A. will verify the account you registered by making 2 small transactions (one deposit and one withdrawal) into that external bank account. Because only you have access to the transaction information at the other bank, your registration process is securely confirmed.

To verify your account:

  1. Contact your external bank (not The Bancorp Bank, N.A.) via telephone or online if applicable to determine the exact transaction amounts.
  2. Go to the The Bancorp Bank, N.A. website and Log In to your account.
  3. Select the Funds Transfer tab.
  4. Click the Manage External Accounts link.
  5. Click the Verify External Bank Account link.
  6. Select the external account you want to verify and type the transaction amounts in the boxes as indicated.
  7. Click the "Submit" button.

You have now finished the External Bank Account verification process.


How do I register additional external bank accounts?

To register an additional external bank account with Funds Transfer, simply follow the registration process you completed for your first external bank account. You will need to complete the verification process for each additional external bank account registered with Funds Transfer.


How do I enable an account for outbound transfers?

To make an outbound transfer from your The Bancorp Bank, N.A. account to a registered bank account at another financial institution, you must opt-in to use this service. 

To add the outbound transfer service to a new account, simply check the opt-in box during the registration process. If the account is already registered, click on the edit/delete account link and check the opt-in box.




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