If your account is red this means we are verifying your account information. Before we process a transfer from a new bank or credit card account we verify the account information that was provided. The verification process usually takes 1 business day. When it is complete your account color will be changed to black, indicating you can make a transfer.
Bank Account Transfers
After your account is verified and you are transferring money from another bank account, make sure sufficient funds are available in the account. If the proper funds are not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include an incorrect account number or routing number. As soon as we are notified that a problem has occurred with your transfer request we will contact you by email or phone.
Credit Card Transfers
If you are transferring money from a credit card, make sure the sufficient credit limit is available on your account. If the proper amount of credit is not available a transfer cannot be made. It’s also possible a processing problem occurred. Common problems include:
- Different account addresses - The address on your account with us must match the billing statement address on your credit card account statement. If the information does not match we cannot process the transfer. Check your credit card statement for the information, and try re-registering your credit card.
- CVV (card verification value) number is incorrect – You may be unable to register your account if you did not correctly enter the CVV number. The CVV number is a 3-digit number on the back of your Visa® or MasterCard® card. It is found in the signature box on the back of your card. Your CVV is not printed on the front of your card.
To locate your CVV number please see the highlighted section of the image provided below.