The Bancorp Bank, N.A.

Contact our Customer Call Center team at 800.545.0289.

You may activate your debit or ATM card at an ATM or by phone. At an ATM, insert or swipe your card and enter your PIN (Personal Identification Number). To activate your card by phone or to change your PIN at any time, dial Customer Service at 800.545.0289 and follow the instructions when prompted.

Personal checks may be reordered by calling the Customer Service Center at 800.545.0289, or by emailing the request to: info@thebancorp.com.

We update all customer information nightly. Whether you access your accounts on-line, use the automated voice response system, or call us directly, your account information is updated nightly to reflect all account activity.

You can close your account by:

• Faxing a signed request to us at: 302.791.5788
• Mailing the signed request to:
  
  The Bancorp Bank, N.A.
  Attn: Customer Service Ctr.
  409 Silverside Road, Suite 105
  Wilmington, DE 19809

Please provide us with your Account Number, current mailing address, and an authorized signature from the account owner.

Interest is compounded daily. Refer to your Truth in Savings disclosures for the frequency on when it is credited to the account.

You can change your contact information at any time by:

• Calling the Customer Call Center at: 800.545.0289
• Fill out our on-line Account Maintenance form
• Mailing the request to:

The Bancorp Bank, N.A.
Attn: Customer Service Ctr.
409 Silverside Road, Suite 105
Wilmington, DE 19809

Please provide your name, new contact information, Account Number, and Social Security Number(SSN) or Employer Identification Number (EIN) .

The current balance is the total amount of funds in your account. The available balance is the amount of funds in your account to which you have immediate access.

If you didn't already specify a secondary authorized user when you opened an account, you can do so by calling our Customer Call Center at 800.545.0289.

Absolutely. Email is a critical way we keep you updated on electronic payments, news, etc.

The deposit account information is current as of today. The loan information will only refresh when there has been an update to the account such as payment information.

Vendor (payee) information is only transmitted for debit card and  Make Payment transactions.

No need to remember to order a new debit card or ATM card! A replacement card is automatically generated at the end of the month prior to your current card’s expiration date. Delivery takes 5-7 business days, so you will receive the new card at least two weeks before your current card expires. The new card can be activated using your existing PIN, at which point your new card is ready to use!

Contact our Customer Call Center at 800.545.0289.