What is mobile banking?
Our mobile banking service gives you access to your accounts from your mobile Web browser or a downloadable mobile banking application, depending on your preference and your phone’s capabilities. It makes it easy to take care of your banking – securely and quickly, even when you’re away from your computer.
What features are supported by mobile banking?
With our mobile banking service, you can see your account balance, view your recent transaction history, deposit checks, transfer funds between accounts and pay bills.
Note: All features may not be available on all types of mobile devices. In order to transfer funds or pay bills on your mobile device, you must register for those services separately through online banking.
Is mobile banking supported on my phone?
Mobile banking is supported on most phones with a mobile Web browser that supports cookies.
How do I sign up for mobile or text banking?
To start the registration process, log in and navigate to “My Accounts > Account Services > Manage Mobile Banking Settings.” Then, simply follow the instructions for enrollment.
- If you have an iPhone or Android phone, you should register on our site as indicated above and make a note of your mobile banking activation code. You should then visit the Apple App Store or Android Market, download the mobile banking app for The Bancorp Bank, and follow the instructions provided. We will send you a text message from 79680 with the URL for our mobile banking site, m.thebancorp.mybankingservices.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking.
- If you have another type of Web-enabled phone, such as a BlackBerry, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680 with the URL for our mobile banking site, m.thebancorp.mybankingservices.com. Your user ID and password for the mobile banking site are the same as your login credentials for online banking. Log on to the mobile banking site and enter your activation code when prompted.
- For all other text-enabled phones, you should register on our site as indicated above and make a note of your mobile banking activation code. We will send you a text message from 79680. Reply to that text message as directed, and provide your activation code.
Once registered, how do I access mobile banking from my phone?
To use mobile banking most efficiently:
- If you have an iPhone or Android phone, access our mobile banking site through our mobile banking app available from the Apple App Store or Android Market.
- If you have another type of Web-enabled phone, such as a BlackBerry, enter our mobile banking URL – m.thebancorp.mybankingservices.com – in your phone’s browser.
- For all other text-enabled phones, send a text message to 79680.
For details, refer to “How do I sign up for mobile or text banking?”
I activated mobile banking on my phone’s browser. Why am I being asked to activate again?
At the time of activation, a “cookie” is generated and stored on your phone’s browser that allows the mobile banking system to remember that you have activated service. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled.
How do I optimize my mobile Web experience?
Ensure your phone’s browser has cookies enabled. In addition, enable stylesheets for the best viewing experience.
How do I navigate mobile banking links with my phone’s browser?
There are two easy ways to navigate links. You can either click on the link or enter the associated “accelerator key” number. Just type the number to navigate quickly to the link’s destination. Accelerator key numbers appear next to many, but not all, of the content links.
I am already registered for Funds Transfer and/or Bill Pay. Will those services automatically be available once I register for mobile banking?
Yes, Funds Transfer and Bill Pay will automatically be available to you through mobile banking.
Note: The mobile banking service will only allow you to pay bill-pay recipients who are already registered on your account (you cannot add them through the mobile banking service). If you need to add bill-pay recipients, log on to your account through online banking and navigate to “My Accounts > Make Payments.”
I have not yet signed up for Funds Transfer and/or Bill Pay, but I’d like to access them through mobile banking. What do I need to do?
Log on to your account through online banking and register for Funds Transfer and/or Bill Pay separately. For Funds Transfer, go to “My Accounts > Funds Transfer > Manage External Accounts.” For Bill Pay, go to “My Accounts > Make Payments.”